Perguntas frequentes

WE ARE HAPPY TO HELP!

Below you can find our users’ most frequently asked questions. If anything is still not clear after reading through:  If you’re a client looking for an artist, please contact us, if you’re an artist looking for applying please fill out an application form. if you’re searching for a job inside our company please reach out to us. We are always here to help :)



1. GENERAL INFORMATION

What exactly is Book a Street Artist?

We started Book a Street Artist a few years back in Lisbon, Portugal. While Observing and talking to artists in the streets of Baixa and Chiado we realized two things: many of them are unbelievably talented, and at the same time overlooked and undervalued. Since then, we​ ​are​ ​dedicated​ ​ to empowering artists ​and​ ​making​ their art ​universally​ ​accessible for anyone to book them.​ ​We​ ​believe​ ​that​ ​talent​ ​should​ ​be​ ​valued independently​ ​from​ ​the​ ​context​ ​it​ ​is​ ​presented​ ​in.

We are not an agency. We do not take control of the artists’ agenda, communication, pricing, or projects. Instead, we build tools that help them self-manage themselves; while clients can easily discover and find artistic talent for their different needs: musicians and performers for company events, weddings, and private parties; and visual artists for interior and exterior decoration.


Why do you use the phrase "One love" as part of your communications?

One love refers to the universal love and respect expressed by all people for all people, regardless of creed, gender, or color. It embodies Book a Street Artist’s mission to bring color into a world that seems to be going grey. Whether it is the physical color of expressive paint against a concrete wall, or the warmth brought to one’s heart while connecting with music. We strongly believe that art is the shortest way to people’s heart no matter their origins, social background...


What can art-lovers and artists expect from working with Book a Street Artist?

Our company grew out of a passion for art and talent. We are motivated by the urge to help promote artists and their amazing projects, who don’t follow the main stream and continuously innovate. Our core business (our motor for financial sustainability so to say) is an online booking platform. Beyond showcasing the artists’ work on our website, we offer a match-making service to our clients, thereby recommending them the ideal artist from our curated portfolio for their occasion.More than that, we are a curator, facilitator, and promoter of art and talent engaging in different activities. One example is the publication of our own magazine PANTA - a printed magazine celebrating cultural creativity and artivism.

Our 3 main values that guide us  along the way are : Transparency, Technology, and Trust; We want to use technology to empower indie artists. We want to build long term relationships with our artists and clients based on trust, that’s why we’re always 100% transparent with both of them. By working with us, you’re not only supporting us as a company, you’re also strengthening an exciting community of indie artists.


Where is Book a Street Artist located, what countries, and cities?

Book a Street Artist’s office is located in Kreuzberg, the creative heart of Berlin. However, due to its history with Portugal, we also have a strong presence in that country. As we’re growing on a global scale, you can find us worldwide. We grow with the motto that talent  and creativity has no borders.

What are the company's plan for the future?

As an online company built for artists regardless their type of art, or origin, we aim to grow into other regions serving more artists and art-lovers on a global level.

In general, we believe that in a world were Robots, AI, and algorithms are take over traditional human tasks, artistic talent and creativity are the only traits that will make us different from "smart" machines. At Book a Street Artist we will be ready to provide those human fellows, the artists, with the right tools and conditions to make a prosperous living out of their artistic and creative talent.


2. APPLYING AS AN ARTIST

Do I have to pay to be part of the portfolio?

No. Being on the platform is free for all of our artists.


How do I apply to be part of the portfolio?

Go to our “for artists” page to get to know us better and if you like our concept, click on the “apply now” button. Once there, please fill in your information and tell us where we can see your work. Please bear in mind that your portfolio should be detailed enough to give us insight into all the services you can provide. It should include quality material that you’ll be able to use on our platform.


How do you choose which artists can be part of it?

The following points show our criteria for accepting artists into our portfolio:

  • The geographical area

  • The demand for your type of work

  • The material you provide to represent your work

  • Your past experience with clients

Please bear in mind that these criteria are there to ensure that every artist on the portfolio gets the opportunity to receive requests on a regular basis.


When will I know if my application was successful or not?

We review artist’s applications every week so you can expect to hear from us within a week, maximum two.


My application got rejected can you explain me why?

In general, we will email you a clear explanation. If you are still not sure or would like to know more about our decision, you can always call or write to us. You can also join our extended community to stay informed about future opportunities for artists.


3. BOOKING ON BOOK A STREET ARTIST

A.Searching on the website

What should I enter as a keyword?

The easiest way to find the right artist is to enter the type of art (visual, performance, musician etc) and the name of the city

If you are looking for a musicians you can specify your search with keywords such as “Singer Songwriter” or “Band”, the genre, the instruments etc.

If you’re looking for a visual artist, you can search for, Style, Technic, Type of art (muralinstallationworkshop)

If you’re looking for a performer, you can search for aerial, juggling, magic, close-up, show, rope, silk, hoop etc.



I don't have time to search. What should I do?

Relax! Just send us an inquiry with all your details or chat with our bot regarding your needs. As soon as we can we’ll get back to you with our suggestions!


What if I don't know which kind of artist I want to book?

You can always ask us for support and we will happily advise you! Otherwise you can just try to find your artist by putting the keywords that come to your mind into our search bar, when you think about your event or artistic moment. E.g.: “Wall Art Berlin, or Musician for living room concert, romantic music band, etc”



Do you organize events?

We are not an event agency. However, we offer project management. We can be your contact person to communicate with and coordinate one or more artists you have booked for your occasion. We can also take care of organizational issues such as finding a location, hotel bookings, setting up on location, etc. - You can always ask us about additional fees on our given contact info or via our chatbot, Botticelli.


What if I can’t find an artist in your portfolio that suits my occasion/event?

When this occurs, you can contact us. We have a large network of artists globally that don’t have a public profile. We can set up the connection and forward the inquiry to them. This would mean there’s an extra possibility to arrange a match!


What if I don’t find a suitable artist in my area inside your portfolio?

You can always ask a quote for artists that don’t live in the requested area. We also have a bunch of artists that are willing to travel. We will put you in contact with your favorite artist and find an agreement to realize your artistic moment, be it for your next company event, your magical wedding, or to give a new life to your walls at home. Apart from that, we have a huge network of artists that do not have a public profile so we can forward your inquiry to other artists that might match your wishes. Just contact us with your inquiry or through our bot, Botticelli.


Are your artist offering customized work?

A lot of our artists do this! We have many graffiti artists that do commission work, musicians that play cover songs on request and performers that can do tailor-made shows etc. Nevertheless, we highly recommend you to give the artist as much creative freedom as possible so they can offer their full artistic potential.


B. Confirmation

I found an artist on the website. How do I know if she/he’s available?

To get in contact with the artist, just click on the ‘get a free quote’ button.


How long do I have to wait for an answer from the artist?

Our artists are selected for their professionalism and responsiveness so you usually receive an answer within 24 hours. Although, this may vary from case to case.


When do I know that my booking is confirmed?

We confirm a booking once we’ve received a proof of down payment of the total booking value. We always send you and the artist an email with a booking confirmation. In this email you will find all the booking details along with the contact info of the artist.


Do I have to pay to book an artist through you?

To maintain quality of our services and grow as a platform, we take a commission of the total booking value. You will pay the commission directly when you confirm a booking.


Do I have to pay to get a quote?

No, you don’t have to pay to get a quote. It’s part of our free service to recommend you an artist and put you in touch with her. Depending on your request we forward it directly to an artist or give you first a small selection of artists that could work for your inquiry.


Where do I find the artist's contact?

As soon as the artist confirms your inquiry you can get in touch with the artist throughout our negotiation tool. You can communicate with the artist within this chat or get their phone number for a call if preferred. At the latest when the booking is confirmed you’ll get all his contact details in the Booking Confirmation that will be sent to you by mail.


Can I give the artist special instruction?

After you’ve sent an inquiry to the artist and know they are interested, you get the possibility to chat with the artist through our platform! You can start discussing any specific instructions, requirements and get into greater detail to come to an agreement together.


C.Payment

How can I pay the booking?

When you get an offer from the artist, you can choose if you want to do a money transfer or pay with credit card. After the job is done, you may pay the rest of the amount directly to the artist.


Is there any cancellation fee?

These cases are very rare, but in case you need to cancel an already-booked artist, this cancellation policy would apply:


  • Over 30 days before the booking date, the cancellation fee is equal to 20% of the full booking value (incl. taxes).

  • Between 30 and 7 days before, the cancellation fee is equal to 50% of the full booking value (incl. taxes)

  • Less than 7 days before, the cancellation fee is equal to 75% of the full booking value (incl. taxes).


When do I have to pay?

Once you have agreed on the price with the artist, you pay our commission directly to Book a Street Artist. The total amount needs to be paid after the job is done.


What if the artist doesn't show up or gets sick?

You can contact Book a Street Artist and we will get on finding a replacement immediately. If we can’t find a replacement for your artist, we guarantee you your money back.


4. DATA

What sort of data do we collect?

First things first, we’re not evil. You have nothing to worry about when it comes to giving us your personal data. We will never look at what else you do on the Internet and we don't link together complicated SQL tables to create personalized profiles. Our only intention is to better our platform and empower our artists and make their work universally accessible.

That being said, we do track:

Un-personalized data via Google Analytics: How much time does a user spend on a page? How often are inquiries sent? And how many visitors come to our site?

Via our Inquiry sheet, we do collect sensitive data if you consent to it. This is stuff like your full name, your email and phone number.

Our Drift bots are also hard at work, they record all kinds of data depending on what you chose to share with them, so it can include sensitive information like names and locations.

When you call or email us asking for a quote on our hottest graffiti artist or any other moment, we will create an inquiry for you which holds your contact information etc.

If you apply to us as an artist we will ask you for some basic details so we can check you out for real ourselves. This will include name, email, phone number and a link to your work.

Once you have become one of our portfolio artists, you will get to know our negotiation tool. This stores data depending on your conversations with your client, therefore this will also include sensitive data like prices, names, locations and your bank details.


What do we do with the datawe collect?

Now while it might seem like we track a lot of your data, please know that we do not process this information in any way that we have no agreed. We never have and never will sell your data to third parties. If you give us your email, whether as a client or as an artist, it will only be used to stay in touch and log your profile, and that’s that.

The data that we do work with and study tends to be the un-personalised aggregated data that Google analytics collects on our average users. We try and find out: where you lose interest in our page? Are there features that would make life easier for you? Are the tools we supply for our artists being used? And being used correctly?

These are the kind of questions we use to analyse the collected data. Everything we do aims to empower our artists and their services so that their clients can continue to have amazing experiences with them.



How long will we keep your data?

If you are an artist, we will keep a record of your data for as long as you continue to use the platform. This is simply because we need this info to operate your page and connect you to your potential clients. If you ever decide you no longer want to be part of the Book a Street Artist experience email us at [email protected] and we can assist you in deleting your profile. If you do so, your data will also be deleted within 30 days.

If you are or have been a client of Book a Street Artist, our data policy works the same way. As long as you continue to search for artists on our platform we will continue to store your data. This is so that we can continue to help you find the perfect moment. Once the process is completed and we have had a chance to ask you for some feedback, we will get rid of any personally identifiable information within 30 days.


How do you contact us about questions or concerns you have about your data?

We’re glad you asked! If you ever want to know about what kind of data we store and to what extent you can manage this, feel free to hop over to our ‘contact us’ page and write an email to [email protected] . We will reply to this as soon as possible.
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